CHICAGO CONNECTED - REMOTE LEARNING

Here are a few examples of what you will find in the full FAQ: I don't think my family qualifies for Chicago Connected. How can we get internet service at home? More than 100,000 CPS students are eligible for Chicago Connected, so don’t assume your family does not qualify. You can check your eligibility here. If you are not eligible for this service, other low-cost internet options are available here. I am not able to purchase a device for my child. Who can I contact to get my child a laptop or tablet? CPS is committed to providing any child in need with a device so that they can learn successfully at home. Please contact your principal or school technology coordinator for information and next steps. How can my child log in to their CPS account? Students should visit cps.edu/portal to log on to their CPS accounts. If you do not remember your CPS account information, follow the steps in our password reset guide. ( Spanish | Polish | Arabic | Urdu | Chinese) If your child does not have a CPS.edu account, click here for instructions on how to set up the account for the first time, also known as “claiming an account.” ( Spanish | Polish | Arabic | Urdu | Chinese) Why do GoGuardian or other extensions continue to run after logging out of class? Student extensions such as GoGuardian allow for teacher monitoring and classroom management while a student is logged into Chrome using their CPS credentials. The tracking of these apps is limited to the browser history of the logged-in CPS account, and gathers no information about the other Chrome users on the device. The only account data that is being collected is limited to the specific Chrome browser where the CPS student is logged in. When logging out of a classroom, be sure your child logs out of their account and the browser itself as well. Why is my child's teacher recording classroom sessions, and do they need my consent? Teachers may record virtual classroom sessions to ensure students can refer back to previously taught lessons, and ensure mastery of concepts. While active consent is not required from classroom participants, teachers should provide notice to students and parents that the class will be recorded. Educators are required to have their camera on during real-time, virtual instruction, and students are encouraged to have their camera turned on in order to facilitate a better learning environment where non-verbal cues such as head nods, furrowed brows, and smiles can be registered by the teacher. However, a parent may choose to turn off their student's camera if they do not wish to have their child appear on camera in a recording. Per the Standards for Professional Staff/Student Boundaries guidance that was released yesterday, if a teacher is conducting a 1:1 session with a student, the teacher must record and active consent must be given by a parent for that recording to occur. Can I sign up for child supervision during remote learning? If you are interested in child supervision support during remote learning, please complete this survey. CPS is prioritizing students in temporary living situations and students under the age of 14 who live in high hardship zip codes. CPS will be reaching out to the next wave of students who filled out the survey and qualify to enroll in available slots in the coming days. Who can I contact with questions about devices and technology-related issues? Parents who need technical support for their child's CPS-issued device or have general questions about Chicago Connected can call the Parent Tech Support Hotline at 773-417-1060. For all other inquiries, including meal site locations, please call (773) 553-KIDS. CPS employees who need technical support can call the IT Service Desk at (773) 553-3925.